Refund & Returns Policy
Get Your Fixx™ Coffee & Tea
Refund & Returns Policy
Clear rules for returns, replacements, and refunds
Last updated: October 11, 2026
This Refund & Returns Policy explains when items can be returned, how refunds are processed, and what to do if something arrives damaged, defective, or incorrect. It applies to all purchases made on getyourfixx.com. Because our coffee and tea are fresh food products, and our merchandise is not, the rules differ by product type. This policy replaces and supersedes all prior return and refund terms. Roasted to Demand. Shipped anywhere in the US (currently not including Alaska, Hawaii, or Puerto Rico).
1. Summary
Product type
Return window
Key conditions
Coffee, tea, and all other consumable products
No returns (final sale)
Perishable food items. Damaged, defective, or incorrect items are replaced or refunded: contact us within 7 days of delivery.
Non-consumable items (apparel, mugs, accessories)
14 days from delivery
Unused, in original packaging, with proof of purchase. Customer pays return shipping.
Gift cards
No returns (final sale)
Not returnable or refundable.
Sale items
No returns (final sale)
Not returnable or refundable.
Subscription orders
Products follow the rules above
Cancellation stops future charges; see Section 6.
2. Coffee, Tea, and Other Consumable Products
Coffee, tea, and all other consumable products are perishable food items and are sold as final sale. For food-safety reasons, we cannot accept returns of consumable products once they have been delivered.
Final sale does not mean you are on your own if something goes wrong. If your consumable order arrives damaged, defective, or incorrect, here is our remedy:
1. Contact us within 7 days of delivery at Accounts@getyourfixx.com or (832) 862-8639.
1. Include your order number and a photo of the item as it arrived, including the packaging if the packaging is the issue.
1. We will replace the item or refund you at no cost — whichever you prefer — with no return shipping and no restocking fee.
Please inspect your order when it arrives. Reaching out within the 7-day window helps us resolve the issue quickly and fairly.
Why no returns on consumables? Coffee and tea are food. Once a food product has left our hands and been delivered, it cannot be restocked or resold, so returning it would only waste the product. Instead, we put our effort into making any problem right through a free replacement or refund.
3. Non-Consumable Items (Apparel, Mugs, Accessories)
Non-consumable items — such as apparel, mugs, and accessories — may be returned within 14 days of delivery. To be eligible, the item must be:
1. Unused and unworn;
1. In its original packaging, with tags attached where applicable; and
1. Accompanied by your receipt or proof of purchase.
Return shipping: Return shipping for eligible non-consumable returns is paid by the customer. To start a return, contact us at Accounts@getyourfixx.com with your order number and the item you wish to return. Once your return is approved, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Restocking fees: No restocking fee applies to eligible non-consumable returns. This policy does not include any restocking charge.
4. Damaged, Defective, or Incorrect Items
This applies to all product types. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For consumable products, contact us within 7 days of delivery with your order number and a photo, and we will replace or refund the item at no cost to you.
5. Gift Cards and Sale Items
Gift cards and sale items are final sale and cannot be returned or refunded. Unfortunately, we cannot accept returns on sale items or gift cards.
6. Subscriptions
You can cancel a subscription at any time through your account portal. Cancellation stops all future charges; it does not refund charges that have already been processed. Subscription cancellations are governed by our Cancellation Policy, which explains how to cancel and when cancellation takes effect. Orders that have already been billed follow the rules in Sections 2 through 4 above.
7. Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. This applies to non-consumable items within the 14-day window described in Section 3.
8. Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, your refund is issued to your original payment method within 10 business days of approval.
Please remember it can take additional time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we approved your return, please contact us at Accounts@getyourfixx.com.
For consumable products under Section 2, no return shipment is needed: once we approve your claim based on your order number and photo, the replacement or refund is processed under the same 10-business-day standard.
9. Questions
You can always contact us with any return or refund question at Accounts@getyourfixx.com or (832) 862-8639. We are happy to help.
