Privacy Policy
Get Your Fixx™ Coffee & Tea
Privacy Policy
How we collect, use, and protect your information
Last updated: October 11, 2026
Your trust matters to us. This Privacy Policy explains how Get Your Fixx™ Coffee & Tea collects, uses, discloses, and protects your personal information when you visit our website, place an order, subscribe to our communications, or inquire about our services. We handle your information with the same care we bring to every cup we serve.
1. About These Services and This Policy
Get Your Fixx™ Coffee & Tea operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Get Your Fixx™ Coffee & Tea is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, submit an event inquiry, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
2. Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
1. Contact details including your name, address, billing address, shipping address, phone number, and email address.
1. Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
1. Account information including your username, password, security questions, preferences, and settings.
1. Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
1. Communications with us including the information you include in communications with us, for example when sending a customer support inquiry.
1. Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
1. Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
We may also use analytics and advertising tools on our site, which may collect information about how visitors use the site. You can manage cookies through your browser settings.
3. Event Inquiry and Fixx Station Intake Information
If you submit an inquiry about Fixx Station — Luxury Mobile Coffee Cart for Events, with a Barista Making Every Cup to Order — or any other event or wholesale inquiry through a form on our website, by email, or by phone, we collect the information you choose to provide. Depending on the form, this may include:
1. Your name and email address;
1. Your company or venue name, if you are inquiring on behalf of a business or venue;
1. An optional phone number, if you provide one;
1. The type of event or occasion you tell us about;
1. Your preferred service date and time, if you share one;
1. The city where the event or venue is located; and
1. Any free-text details you include, such as guest count, service preferences, or questions about our offerings.
Why we collect it. We use event-inquiry information to respond to your inquiry, prepare a proposal, plan and confirm service, communicate with you before and after your event, and maintain records of the service we provide.
How long we keep it. Event-inquiry records are retained for 24 months after the event date, or, if no event is booked, for 24 months after our last contact with you. After that period, event-inquiry records are deleted or de-identified, unless we are required to keep them to comply with law, resolve a dispute, or enforce our agreements.
How to request deletion. You may ask us to delete your event-inquiry information at any time by emailing Accounts@getyourfixx.com or Accounts@getyourfixx.com (for event and service inquiries) or calling 832-862-8639, using the contact details in Section 19. We will honor deletion requests as described in Section 9, subject to the legal exceptions described there.
4. Personal Information Sources
We may collect personal information from the following sources:
1. Directly from you, including when you create an account, visit or use the Services, submit an event or wholesale inquiry, communicate with us, or otherwise provide us with your personal information;
1. Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
1. From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
1. From our partners or other third parties.
5. How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
1. Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create and manage your account, to arrange for shipping, to facilitate returns and exchanges, to respond to and plan event inquiries, and to create a customized shopping experience for you.
1. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing communications by email, text message, or postal mail where you have consented, and to show you online advertisements for products and services, including based on items you have previously purchased or added to your cart.
1. Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and to secure our services.
1. Communicating with You. We use your personal information to provide customer support, to be responsive to you, and to maintain our business relationship with you.
1. Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
6. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
1. With Shopify, vendors, and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);
1. With business and marketing partners to provide marketing services and advertise to you. You can exercise your rights to opt out of those uses on our Data Sharing Opt-Out page at getyourfixx.com/pages/data-sharing-opt-out;
1. When you direct or request us to disclose certain information to third parties, or otherwise consent to that disclosure;
1. With our affiliates or otherwise within our corporate group; and
1. In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
SMS Privacy. We value your privacy. Mobile information, including phone numbers and consent data, will not be shared with third parties or affiliates for marketing or promotional purposes.
7. Text Message (SMS) Consent Records
Where our forms include an SMS or text marketing consent option, consent is always optional and is never a condition of purchase or form submission. Consent is collected only through a separate, unchecked checkbox that you choose to select.
To demonstrate compliance with applicable consent laws, we retain a record of each SMS consent, including:
1. The timestamp of the consent;
1. The form or page on which consent was given; and
1. The consent language that was presented to you at the time you opted in.
These consent records are retained while your consent is active and for 24 months after consent is withdrawn or the related record is closed, so that we can demonstrate when and how consent was obtained. If you withdraw consent by replying STOP or by contacting us, we record the withdrawal and stop marketing messages promptly.
Reply STOP to opt out of text messages at any time, or reply HELP for assistance. Message and data rates may apply.
8. Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.
To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy at shopify.com/legal/privacy/app-users, or the Shopify Privacy Portal at privacy.shopify.com/en.
9. Retention of Your Information
How long we retain your personal information depends on the purpose for which it was collected, our legal and accounting obligations, and whether an account or matter is still active. We apply the following retention approach:
Category of information
How long we keep it
Order, payment, and account records
Retained for 7 years after the order or account closure, as required for tax, accounting, and recordkeeping purposes.
Marketing consent and communication preferences
Retained while your consent is active, plus 24 months after consent is withdrawn or the consent record is closed, to demonstrate compliance.
SMS consent records (timestamp, form, and consent language)
Retained while consent is active, plus 24 months after withdrawal or closure, to demonstrate compliance.
Event-inquiry and Fixx Station intake records
Retained for 24 months after the event date, or 24 months after our last contact with you if no event is booked.
Customer support communications
Retained for 24 months after the matter is resolved.
Information we must keep by law
Retained for as long as required by applicable law, or as needed to resolve disputes and enforce our agreements.
When a retention period ends and no legal obligation requires us to keep the information, we delete it or de-identify it so that it can no longer be linked to you.
10. Security of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
11. Third-Party Services and Embedded Links
Some interactions on our site are hosted by third parties, including a floating contact widget and embedded video players. When you interact with a third-party service, that provider’s own privacy policy governs the information it collects, and we do not control it.
We are reviewing each third-party embed on our site and will remove any that is not covered by this Privacy Policy.
12. Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
13. Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
14. Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
1. Right to Access / Know. You may have a right to request access to personal information that we hold about you.
1. Right to Delete. You may have a right to request that we delete personal information we maintain about you.
1. Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
1. Right of Portability. You may have a right to receive a copy of the personal information we hold about you, and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
1. Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the “sale” or “share” of your personal information or of processing for “targeted advertising,” as those terms are defined in applicable privacy laws. You can exercise these rights on our Data Sharing Opt-Out page at getyourfixx.com/pages/data-sharing-opt-out. If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will, depending on where you are, automatically treat this as a request to opt out for the device and browser that you use to visit the website. To learn more about Global Privacy Control, visit globalprivacycontrol.org. Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
1. Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.
Texas Data Privacy and Security Act (TDPSA)
If you are a Texas resident, the Texas Data Privacy and Security Act may apply to the personal information we process about you. Where the TDPSA applies and subject to its exceptions, Texas residents have the rights described below, alongside the rights listed above.
1. Right to Confirm and Access. You may confirm whether we are processing your personal information and access that personal information.
1. Right to Correct. You may correct inaccurate personal information we maintain about you.
1. Right to Delete. You may delete personal information we maintain about you, subject to legal exceptions.
1. Right to Data Portability. You may obtain a copy of personal information you provided to us, in a portable and readily usable format, where processing is carried out by automated means.
1. Right to Opt Out. You may opt out of the processing of your personal information for targeted advertising, the sale of personal information, or certain profiling that carries a legal or similarly significant effect. We do not process personal information for such profiling. You can use the Data Sharing Opt-Out page at getyourfixx.com/pages/data-sharing-opt-out or enable a Global Privacy Control signal.
1. Sensitive Data Consent. Where the TDPSA applies, we do not process sensitive data as defined by the Act without your consent, and we do not sell sensitive data.
We will not discriminate against you, for example by charging you a different price or providing you a different quality of goods or services, for exercising any of these rights. If we decline your request, we will explain the reason where the law requires us to do so, and you may appeal our decision by contacting us using the details in Section 18.
How to exercise your TDPSA rights: contact us at Accounts@getyourfixx.com or 832-862-8639. We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf; we will require proof that the agent is authorized to act for you and may need to verify your identity directly.
UK and European Economic Area Residents
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
1. Objection to Processing and Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
1. Withdrawal of Consent. Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit privacy.shopify.com/en.
15. Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities on the European Data Protection Board website.
16. International Transfers
Please note that we may transfer, store, and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
17. Notice of Collection and Consent
When you submit a form on our website, we provide notice at the point of collection describing what information is collected, why it is used, and how long it is kept. Contact preferences, including email and SMS marketing, are always optional, are collected only through separate checkboxes, and are never a condition of purchase or submission. You can withdraw your consent at any time by using the unsubscribe link in our emails, replying STOP to our text messages, or contacting us using the details in Section 18.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.
19. Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call us at 832-862-8639 or email us at Accounts@getyourfixx.com, or Accounts@getyourfixx.com for event and service inquiries. For the purpose of applicable data protection laws, we are the data controller of your personal information.
