Shipping policy

Get Your Fixx™ Coffee & Tea

Shipping Policy

Roasted to Demand — shipped within the continental US

Last updated: October 18, 2026

Our coffee is Roasted to Demand in the US. Our teas are sourced and packed with care. Coffee and tea ship within the US mainland (the contiguous 48 states and Washington, DC). This Shipping Policy explains how orders are handled, where we ship, and what to do if something goes wrong in transit. It works alongside our Refund & Returns Policy and Terms of Service.

1. Roasted to Demand

Every coffee we offer is handled under our Roasted to Demand approach: beans are roasted in small batches in the US as demand calls for them, so what reaches your door reflects the profile we intend, not time spent sitting on a shelf. Our teas are likewise sourced and packed with the same care for balance and consistency.

Coffee Roasted to Demand. Coffee and tea ship within the contiguous 48 states and Washington, DC; Alaska, Hawaii, and Puerto Rico are excluded.

2. Service Area

We ship within the continental United States only. We do not ship to Alaska, Hawaii, Puerto Rico, or internationally.

Coffee is Roasted to Demand in the US; tea is sourced and packed. Coffee and tea ship within the US mainland. Orders submitted with shipping addresses outside the continental United States may be cancelled and refunded at our discretion.

We do not offer international shipping, expedited-shipping upgrades, or delivery to freight forwarders, and we are unable to accommodate rerouting once an order has been handed to the carrier.

3. Order Handling and Transit Times

Orders are prepared and handed to the carrier with care, and you will receive tracking information once your order is on its way. Coffee handled under our Roasted to Demand approach is roasted in small batches before it ships, which means preparation happens close to the time your order leaves us.

Transit times vary by destination within the continental United States and by carrier conditions. We do not guarantee delivery dates or transit times, and carriers may experience delays outside our control, particularly during peak seasons or severe weather. If you have a question about the status of an order, contact us at Support@getyourfixx.com or 832-862-8639 and we will help you track it down.

4. Order Accuracy and Damages

Please inspect your order as soon as it arrives.

1. Damaged, defective, or incorrect items: Contact us within 7 days of delivery at Support@getyourfixx.com or 832-862-8639 with your order number and a photo of the item as it arrived. We will replace the item or refund you at no cost.

1. Lost or delayed shipments: If tracking shows no movement or your order has not arrived as expected, contact us and we will work with the carrier to locate it.

This section works together with our Refund & Returns Policy, which describes how replacements and refunds are processed. Because coffee and tea are perishable food items, consumable products are final sale and are made right through replacement or refund rather than return.

5. Fixx Station Service Area

Fixx Station — Luxury Mobile Coffee Cart for Events, with a Barista Making Every Cup to Order — is a staffed event service planned for January 2027 in Greater Houston only. Event dates and service details are confirmed individually.

1. Service is performed by our own team. Get Your Fixx staff operate the cart from arrival to breakdown.

1. All equipment remains in the possession and control of Get Your Fixx at all times. Nothing is left on site after the event — the cart is delivered, operated, and removed by us.

1. Fixx Station is a service, not a rental. We do not offer cart rental or equipment drop-off.

If you are planning an event and would like to know whether your venue is within our service area, contact us at Accounts@getyourfixx.com or 832-862-8639 and we will confirm directly.

6. Contact

For shipping and order questions, email Support@getyourfixx.com. For bulk and Fixx Station event inquiries, reach us at Accounts@getyourfixx.com or 832-862-8639.

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